Refunds and cancellation

A paid plan renews every month until you cancel. Krinoa is free during the beta, and you are not charged until you choose a paid plan.

You can cancel at any time before your next renewal date. Email support@krinoa.com or use the link in your payment receipt. Your plan stays active until the end of the month you paid for, and you are not charged again.

We do not refund part of a month. If you were charged in error, or a fault on our side kept you from using Krinoa, email us within 14 days of the charge and we will refund it.

Payments are processed by Dodo Payments, our authorized reseller and merchant of record, which issues refunds to your original payment method.

Billing questions: support@krinoa.com. We aim to reply within two business days.